IT Support for Financial Firms

Outsourcing IT services can present new regulatory compliance risks. That won’t be a problem when your financial services firm gets IT support from ProSource.

Enjoy 24/7 IT Support From a Compliance-Informed Service Desk

Data protection is everything in the financial industry. Trust ProSource to keep secure information secure during every support interaction.

Why choose ProSource for financial services IT support?

Receive expert IT support that keeps the needs of financial services companies in mind.
Get the answers you need from a live support agent at any hour in 25 minutes or less on average.
Ensure that we’re the right IT support team for your financial firm with a no-cost 10-minute pre-sales audit.
Stop recurring IT issues from hindering your productivity because our team provides long-term solutions.
Count on our 100% US-based data security experts to keep any sensitive information safe during support.

Request a Quote for our Finance-Informed IT Support Services

Thanks for getting back to me so quickly all the time. I appreciate you all!

Just a knowledgeable tech who fixed our "glitch" quickly and effectively! Thank you!

My email was responded to immediately and the issue was taken care of.

TESTIMONIALS

Don’t Just Take Our Word For It

What Makes ProSource Stand Out

99.9%

Uptime guarantee for cloud computing

80+

Years of combined technical experience

Different countries served

How Your Financial Institution Will Benefit

Get Specialized Support For Your Specialized Systems

Managing specialized financial software requires more than just generic IT support. Core banking systems, trading platforms, and financial analysis tools are complex and critical for your daily operations.

When these systems face issues, you need someone who knows how to address them.

ProSource can provide those specialized experts that you need. We understand the unique challenges of the financial industry and provide solutions that keep your operations smooth.

Opting for ProSource is a strategic choice to elevate the reliability and efficiency of your financial systems.

Stop Worrying About Security Breaches When You Contact Support

The financial industry faces a 30% higher risk of cyber attacks than other sectors. While everyone needs to worry about cybersecurity, this increased risk means you need to pay even more attention to it.

Therefore, it’s important to seek an IT support team that also understands cybersecurity.

ProSource offers just that. Our team is trained in the latest security best practices, reducing the likelihood of data breaches when we access your systems to provide needed support.

With ProSource, you can stop worrying about security risks and focus on what you do best.

Reduce The Risk of Service Interruptions During Real-Time Transactions

Financial institutions must process transactions in real-time, with no margin for error or delay. This requires a highly reliable and efficient IT system.

At ProSource, we specialize in keeping your IT systems up to the task.

Our approach includes constant system monitoring, swift troubleshooting, and preventive maintenance to ensure your transaction processes are seamless and uninterrupted.

By choosing ProSource, you can ensure that your IT infrastructure supports the speed and reliability that you need to conduct real-time transactions.

Check Us Out With a 30-Minute Consultation

Financial institutions are (understandably) hesitant to share their digital data with third-parties. Try a no-cost 30-minute consultation to ease any hesitations you have about us.

Featured IT Support Services

Compliance-Informed Support

Cloud Support

Network Support

Data Backup and Disaster Recovery Support

Work With a Support Team That Keeps Compliance in Mind

Financial organizations are subject to strict compliance requirements. When you need IT support, you may need to share access to IT networks that contain data that is protected by these strict standards.

That means you need an IT support team that you can trust. ProSource’s IT support team is trained to keep financial regulations in mind, such as FTC and PCI-DSS.

Therefore, if we need access to your network, you can rest assured that we know how not to violate regulations in the process.

Streamline Workflow Processes Securely

67% of accountants believe cloud computing significantly enhances their ability to perform their roles effectively. Yet, many organizations struggle to find cloud services that meet their strict security requirements.

ProSource provides support for secure cloud storage, systems, and cloud infrastructure management tailored for financial organizations.

You can keep your data safe on our Orlando, Florida-based cloud server and trust our IT support team to troubleshoot any issues if they arise.

Maintain High Network Performance & Availability

Any amount of network downtime can disrupt operations and lead to significant losses. Ensuring high availability is crucial but often complex.

ProSource's network support team offers around-the-clock monitoring to maintain your network's performance and availability. The moment we see an emerging issue, we spring into action to mitigate it.

As a result, you can ensure that your financial services and applications are always accessible when you need them.

Preserve Data Integrity in The Face of Any Disaster

Losing financial data due to disasters, whether natural or digital, can severely disrupt operations and erode trust. Ensuring data integrity and quick recovery in the face of any disaster is critical.

ProSource offers expert data backup and disaster recovery support tailored for financial organizations. We ensure regular, secure backups of your data, coupled with swift recovery capabilities.

This way, all financial information remains accurate even if its integrity was put at risk.

Case Studies

Manufacturing success with solid infrastructure

When scalability and security are your top priorities, you need the support of a tech company who understands both.

From startup to enterprise: engineering IT built to scale

When it’s your business to design and build the infrastructure that provides electricity to the national grid, you understand the need for power and reliability.

Providing managed IT for global connectivity

Keeping up with clients and changes in tax code should be a CPA firm’s primary job, not keeping up with the applications and systems that can improve efficiency.

An Orlando-based imaging center increases net revenue by 375%

An Orlando-based imaging center client sought to renew their equipment and rebuild their facilities to deliver on that promise to their patients and their staff.

HIPAA-compliant cybersecurity solutions for healthcare that scale

From the opening of their first clinic in 2011 to their 35th clinic today, Complete Care’s disciplined approach to technology secures their infrastructure against bad actors.

Frequently Asked Questions

How Does Technology Affect Finance?

Technology dramatically changes how financial institutions operate by making processes more efficient and secure.

Through automation, banks reduce errors and operational costs. Technologies like blockchain ensure transactions are secure and transparent.

Additionally, by analyzing customer data, financial institutions can offer tailored services. These tailored services can greatly enhance customer satisfaction and help your organization stay competitive.

What Steps Should I Take if I Suspect Unauthorized Access to an Account?

If you detect unauthorized access to a customer's account, you should:

Immediately flag the account.
Temporarily freeze the account to prevent further unauthorized transactions.
Update the account's security measures.
Review transaction history for any irregular activities.
Inform affected customers and guide them through any necessary steps.

This is a general guideline. Please take your organization’s policies and regional laws into account.

Can Your IT Support Team Help Me Securely Share Financial Data With Authorized Personnel?

ProSource’s IT support team can help you share sensitive data with an authorized third-party by implementing robust encryption protocols and secure file-sharing platforms to ensure data confidentiality.

Additionally, we can set up permissions in your systems to ensure that only the designated individuals can access the sensitive information in question.

What Are the Guidelines for Secure Disposal of Devices That Contain Sensitive Financial Information?

Financial institutions must follow strict guidelines for the secure disposal of devices containing sensitive financial information. These include:

Wiping data from devices using approved software to ensure information is irrecoverable.
Physically destroying hard drives and other storage media if wiping is not feasible.
Employing certified vendors for the disposal process to uphold compliance with legal and security standards.
Documenting what was disposed of, how, and when, for auditing purposes.

What Are the Common Errors to Avoid When Using Financial Software Systems?

Avoiding common errors ensures the reliability, security, and efficiency of financial operations within your institution.

Be careful to avoid these common mistakes.

Neglecting regular software updates and security patches
Relying too heavily on automated features without manual oversight
Overlooking the need for robust audit trails that can track user actions and changes to financial data
Failing to back up data regularly
Neglecting to perform regular audits and compliance checks