Celebrating 20 Years of Service
Orlando businesses lose revenue every hour their systems are down. ProSource provides managed IT services for Orlando and Central Florida organizations that need their technology monitored, secured, and supported without the cost of a full internal IT department. We handle infrastructure, cybersecurity, and day-to-day support so your team stays focused on work that generates revenue.
Most businesses are stuck in a cycle of fixing problems after they happen. Servers go down, systems fall out of compliance, and the IT vendor shows up after the damage is done. That reactive model costs you time, money, and trust — and it compounds over time as your technology debt grows.
Managed IT services change that equation. Instead of waiting for things to break, ProSource monitors, maintains, and optimizes your environment continuously — so problems get caught before they become crises.
Most IT problems come from environments that were never properly designed — a mix of hardware from five vendors, software that was never updated, and policies that were never enforced. ProSource's managed IT approach starts with standardization.
We document your environment, establish baselines, and bring your systems into a consistent, manageable state. That means fewer outages, faster support, and a clear picture of what you have and what it costs. Standardization also makes it easier to build a coherent business IT strategy instead of reacting system by system.
We monitor servers, endpoints, networks, firewalls, and line-of-business systems around the clock. Thresholds and availability checks surface capacity issues and failed services before users feel downtime. When an alert fires, we triage, remediate remotely, or escalate with a clear owner — so Orlando and Central Florida teams stay productive.
OS, firmware, and application updates run on a scheduled, tested cadence matched to your change window. We stage critical patches, confirm reboot needs, and roll updates in controlled waves so one bad package never becomes a campus-wide outage. Compliance-sensitive environments get documented evidence of what was applied.
Day-to-day support runs through a responsive help desk with named contacts, severity levels, and clear escalation paths. Password resets, device issues, and access requests are logged and closed with resolution notes. Onboarding covers account provisioning, MFA, and device setup; offboarding removes access promptly when roles change.
Layered operational security is woven into everyday IT — not bolted on after an incident. Endpoint protection, email filtering, MFA, and alerting run as standing controls, with investigation when something looks wrong. Explore our cybersecurity services and managed cybersecurity services in Orlando. For policy and audit readiness, our compliance as a service program aligns safeguards with required frameworks.
We steward Microsoft 365, SaaS platforms, identities, and line-of-business apps so licensing, permissions, and performance match how teams work — including sync and mail health, admin-role reviews, and coordinated upgrades without surprise breakage.
Quarterly roadmap reviews turn monitoring data and ticket trends into prioritized projects, budgets, and timelines. We help leadership decide what to refresh, retire, or invest in next. Onboarding starts with discovery, documentation, and a written plan.
We coordinate telecom, software, ISP, hardware, and line-of-business vendors so you are not stuck in the middle when something fails. Quotes, renewals, and escalations track against your roadmap. When resilience matters, we align vendors with backup and disaster recovery — tested restores, retention, and clear recovery priorities.
From downtown Orlando and Winter Park to Maitland, Altamonte Springs, and Lake Mary, we support regulated and operations-heavy businesses that cannot afford reactive IT. Our Central Florida coverage extends through Oviedo — explore our managed IT services in Oviedo — and across Brevard County, including Melbourne. Explore our managed IT support for Melbourne. Manufacturers can also see how one built solid infrastructure for lasting growth with ProSource.
Healthcare practices and medical offices
Finance firms, RIAs, and accounting teams
Engineering and professional services firms
Construction companies and project-based organizations
Manufacturing operations
Independent and private schools
Our managed IT services cover day-to-day support and long-term technology management: a responsive helpdesk, proactive system monitoring, patch management, cybersecurity protection, data backup, vendor management, and ongoing IT strategy. One engagement replaces the cost and risk of running everything in-house.
Managed IT is typically priced as a predictable monthly fee based on users and scope, while break-fix support bills by the hour — and hourly costs add up quickly when something fails. For a full breakdown of it support cost per hour versus managed plans, see our pricing guide.
Break-fix means you call for help after something breaks and pay for each incident. Managed IT is proactive: systems are monitored and maintained continuously so most problems are prevented, and support is included. We compare the two models in detail in our managed services vs. break-fix guide.
Yes. Our co-managed IT services supplement your in-house team with additional tools, coverage, and expertise — you decide who owns what.
We serve businesses across Oviedo, Melbourne, and Central Florida from our three local offices, and support clients nationwide.
Yes. ProSource supports businesses across Orlando and the surrounding Central Florida area, including Winter Park, Maitland, Altamonte Springs, Oviedo, and Melbourne.
Tell us about your business and we'll tell you what we'd do differently
No obligation. No sales pitch. Just an honest picture of where your business stands. ProSource has been protecting Central Florida businesses since 2006.
