Generally, IT support costs can range from $100 to $200 per user per month. These costs can be structured in different ways. The average cost for IT support per hour is about $75 to $250. However, you can usually get the same level of support for much lower costs using a fixed monthly fee from a managed service provider.
“The cost of your IT support team entirely depends on where you find them. However, it’s unwise to sacrifice quality of service for the sake of costs. A balanced approach is ideal.“
– Matt Mulcahy, Director of Business Development at ProSource
Still, the number of devices that need support may affect the cost of your monthly IT support contract pricing. How much you can expect to pay for each device will depend on the service provider you choose. IT support contract prices may or may not also include additional services such as remote monitoring.
In either case, outsourcing IT support will still cost comparatively less than adding more technicians to your in-house team. The starting salary for a junior tech ranges from $40,000 to $60,000, says CloudSecureTech, while an experienced one may earn as much as $150,000 annually.
To help you navigate IT support cost variances, this article will go over what you should assess when you choose to outsource IT support. Having this knowledge will help you find the most cost-effective rate that’s still reasonable within your business needs.
The Cost of IT Support for Small Businesses
Small business IT support pricing isn’t usually structured any differently than IT support for larger businesses. However, you can still get lower-cost monthly IT support for small businesses if you choose a provider who specializes in that vertical. Many enterprise-level MSPs will likely also have a smaller business tier that costs comparatively less.
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What Affects IT Support Contract Prices?
Service Level Agreement (SLA) Specifications
More comprehensive service levels, including faster response times and 24/7 support, may lead to higher prices. To control costs, evaluate your actual service needs and negotiate for tiers that match your business requirements without overcommitting to unnecessary services.
Infrastructure Complexity
Larger companies with complex infrastructures typically incur higher IT support costs due to the increased volume of support incidents and the complexity of their systems. If you have a complex infrastructure, adding IT consulting services can lower your support costs. That’s because consultants can evaluate how you can streamline IT processes.
Location of Service Provision
Costs can vary significantly based on whether support is local, national, or international. Local support can often be cheaper but may offer limited capabilities. Consider a mix of local and remote support to balance cost and capability.
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Duration of Contract
Longer-term contracts can be negotiated at a lower annual or monthly cost compared to short-term agreements. When planning IT expenditures, consider a longer commitment to benefit from lower prices, but also ensure flexibility is included. On average, longer-term contracts can be as much as 40% less than hourly IT support.
Frequency of Maintenance & Updates
The agreed frequency of maintenance and system updates can affect costs. Regular updates might increase the contract price, but they protect against major disruptions. Opt for a balanced approach where update frequency matches your operational risk levels.
Additional Services
Any extra services such as cybersecurity measures, cloud services, and data backup could increase the cost of IT support contracts. Carefully assess which additional services are essential and compare service packages from different providers to ensure you are only paying for what you need.
IT Support Cost-Benefit Analysis Calculator
Our streamlined IT cost calculator helps you quickly gauge the monthly expenses associated with IT incidents. By entering the frequency of issues and their individual costs, you can see a total monthly expenditure.
To use the calculator, follow these steps:
- Input Data: Fill in the available fields:
- Number of Incidents: How many IT support incidents occur each month.
- Cost per Incident: The average cost to resolve each incident.
- Calculate: Click the “Calculate” button. The calculator will currently compute the total monthly cost of IT incidents based on the inputs.
Review Results: The results, which will display the total monthly cost based on the number of incidents and cost per incident, appear under the form.
IT Support Cost-Benefit Analysis
Disclaimer: The pricing provided in this calculator does not represent ProSource’s pricing in any way. To receive a quote for your needs, please get in touch with us.
Cost per incident should include estimates of costs incurred from IT downtime, lost revenue, labor costs, etc. If your managed IT service provider does not charge per incident, you would not need to include that in your cost per incident. However, if your provider charges on an issue-by-issue basis, that cost must be included.
This tool will help you gauge how much you’re spending on IT support. It may reveal higher monthly costs than you expected.
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Looking to Control Your IT Support Pricing?
If our cost calculator showed that you’re spending more on IT support each month than you’d like, you may need to switch to a provider that offers a flexible flat-rate plan. While an hourly rate may seem more cost-effective in the short term, these costs can grow quickly.
ProSource Technology provides a consumption-based pricing model that adapts to your needs. You’ll enjoy full IT support and helpdesk services included and only pay for the resources you actually use. Therefore, you won’t have to worry about paying into unnecessary services.
Reach out today to get started.
