Revolutionizing Manufacturing with Advanced IT Solutions

In 2019, Clarity Labs came to ProSource with a myriad of issues related to infrastructure, connectivity, support, and telephony that needed immediate resolution to facilitate their goals. In an industry that relies on innovation, development, and quick time to market, time was of the essence to support both immediate needs and longer term business objectives.

IT issues were impeding all aspects of their business, resulting in downtime across all segments. “Just being able to use ProSource as a resource to get us where we needed to be without technology holding us back was significant. The help desk has been essential,” notes Megan Alfonoso, VP of Manufacturing Operations. In a competitive manufacturing marketplace, resolving any issue that pulled resources away from or delayed production was crucial.

Outdated and inefficient network setups across two separate buildings created connectivity issues and security vulnerabilities that also made scaling goals difficult, if not impossible. With both employees and customers needing fast, reliable network and application access, Clarity Labs needed a solution that would not only improve speed and reliability but also add in layers of security to keep networks and business functions separate.

Their relationship with ProSource enabled them to meet those infrastructure goals and see improvements in the way technology facilitated and improved business functions.

In addition to network needs, ProSource identified application and access issues that could also improve their security standing and data governance. Further, the cobbled together and ad hoc nature of the existing infrastructure meant frequent IT issues and slow resolution times from a previous service provider, which impacted production and growth. Similarly, the lack of an internal team meant some services were duplicated and others were not robust enough to meet demand and needs. Enter ProSource, who was able to rebuild the infrastructure, identify hardware and application needs, repurpose tools and tech, and streamline services, saving not just time and effort, but also money. Up until the partnership with ProSource, too much time, money, and resources were lost to waiting on fixes for technical issues, time that could have been spent in production and manufacturing. When the pandemic hit, demand for hand sanitizer hit its peak and without ProSource’s assistance, Clarity Labs never would have been able to meet the increased demand. In fact, the vital infrastructure provided by ProSource enabled the company to grow from six to 20 employees over a two year period and leverage the technological improvements to attract larger companies, one of whom eventually acquired Clarity Labs.

In short, the partnership with ProSource helped this small manufacturing company handicapped by poor infrastructure and re-positioned them in the market, with the support of streamlined and efficient technology, enabling them to meet their goals in record time.